Returns & Refund Policy

Last Updated: July 2025

At Midas , we take immense pride in the craftsmanship and quality of our premium leather products. We want you to love your purchase. However, if you are not entirely satisfied, we are here to help.

1. Return Window (समय सीमा)

  • You have 15 days from the date of delivery to initiate a return.

  • For customers in India: 15 days.

  • For customers in the USA, UK, and Germany: 15 days.

The return request must be emailed to us within this timeframe.

2. Conditions for Return (किन शर्तों पर लौटा सकते हैं?)

To be eligible for a return, your item must be:

  • Unused and Unwashed (no stains, pet hair, or wear).

  • In its original packaging with all tags attached.

  • Accompanied by the order receipt or proof of purchase.

Note on Leather Goods: Because leather is a natural material, slight variations in grain, texture, and color are inherent characteristics and not defects. These do not qualify for a return.

3. How to Initiate a Return? (प्रक्रिया)

To start a return, please follow these steps:

  1. Send an email to info@midasleather.com with the subject line: “Return Request – [Order Number]” .

  2. Include the Order Number, Product Name, and the Reason for Return in the email.

  3. Attach a clear photograph of the product showing its current condition.

  4. We will review your request within 2 business days and send you the return shipping address and instructions.

4. Return Shipping Costs (शिपिंग खर्च कौन उठाएगा?)

 
 
Location Who Pays for Return?
India Customer pays for the return shipping. We recommend using a trackable service.
International (USA, UK, Germany) Customer pays for the return shipping. Please ensure the package is properly insured.

Note: We will provide you with a pre-paid return label only if the return is due to a manufacturing defect or an incorrect item sent by us.

5. Refunds (पैसे वापसी)

Once we receive and inspect your returned item:

  • Processing Time: We will notify you of the approval or rejection of your refund within 5 business days.

  • Method of Refund: If approved, the refund will be processed to your original payment method (Credit Card, UPI, PayPal, etc.).

  • Time to Reflect: It may take 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

6. Exchanges (बदलना)

We do not offer direct exchanges. If you need a different size or color, please return the original item following the steps above and place a new order separately. This ensures you get your new product faster.

7. Non-Returnable Items (क्या वापस नहीं हो सकता?)

The following items cannot be returned:

  • Custom-made, personalized, or monogrammed products.

  • Items marked as “Final Sale” or “Clearance.”

  • Gift cards.

8. International Customs & Duties (अंतरराष्ट्रीय कर)

  • For returns originating from the USA, UK, or Germany: Any customs duties or taxes levied on the return shipment are the responsibility of the customer.

  • We do not refund the original shipping charges or the customs duties paid at the time of purchase.

9. Damaged or Defective Items (खराब या दोषपूर्ण सामान)

If you receive a product that is damaged or has a genuine manufacturing defect, please contact us immediately at info@midasleather.com within 48 hours of delivery. We will arrange a free replacement or a full refund (including shipping) after reviewing the evidence.

📞 Contact Us

For any questions regarding this policy, please reach out to us at:
Email: info@midasleather.com